Our privacy policy

Who we are

Name: The Pelvic Physios Ltd

Address: c/o Protec Physiotherapy, Ty Gwair, Llanwnda, LL54 5SD

Phone: 07857 843084

E-mail: thepelvicphysios@gmail.com

The information we collect about you

We currently collect and process the following information:

  • Name

  • Address

  • Date of birth

  • Telephone number

  • Email address

  • Past medical history

  • Any current medication you are taking

  • Information relating to the assessment and treatment of your problem

 This information is provided by you and is used to generate a patient record. This is stored securely and will also contain any medical documents that you have provided us, physiotherapy treatment notes and forms you have completed. We will never pass on your details to a third party without your consent.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

  • Your consent. You are able to remove your consent at any time. You can do this by contacting us at the above address.

  • We have a legal obligation. We must keep your health records for an eight-year period. After this it will be securely deleted.

Your data protection rights

Under data protection law, you have rights including:

  • Your right of access to copies of your personal information.

  • Your right to rectify personal information you think is inaccurate or incomplete.

  • You have the right to ask us to erase your personal information in certain circumstances.

  • You have the right to ask us to restrict the processing of your personal information in certain circumstances.

  • You have the the right to object to the processing of your personal information in certain circumstances.

  • You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us. You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk